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It is interesting to note that last year's Consumer Reports ratings on dealer satisfaction had Volvo at the top and Toyota at the bottom, even though they hate Volvos and love Toyotas. This year they do not list satisfaction...I guess Toyota did poorly again.
Give your dealer another chance and ask them to put a note on your account to be sure to reset your service light at every service.
If you are a unhappy customer, you are doing them a favor by leaving, a dealership is not a living thing, so you cannot punish it.
The techs are human and make mistakes. Your best bet is to learn what you have to do to get your due, try to communicate everything, point out their errors, and get what you want.
I always check their work, a few services ago they forgot to change the cabin filter in one of my cars, they corrected the problem and gave me two extra filters.
They have a certain budget to correct errors and they get a bonus if they can show a certain level of customer satisfaction. Get your share of that budget.
You do not need to always need to go to the dealer for work, but you should maintain a decent relationship while your brick is under warranty.
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'96 855R,'64 PV544, '67 P1800, '95 855, '95 854, the first three are mine, heh, heh, 405,000 miles put on 8 bricks
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