At least you got to 19,000 miles. My S-40 has metal to metal damage at 14,700 miles, and because I have gone over the 12K mark, Volvo is giving me the same story about them not being covered under the warranty. I have taken on Volvo North America over this issue and hope that every S-40 owner does the same. So far, I had discussions with 7 different Volvo people, and they all agree this is a design issue on the S-40 with traction control. I have never in 30 years had a car wear out the rear disk pads in 12-15K miles, which is what the Volvo people tell me is "normal" for the S-40.
I've also sent a note to the National Highway Traffic and Safety Board asking them to look into this as a safety issue.
With Volvo NA I am trying to force them to do a couple of things:
1. I want the Owners Manual changed to add interim inspection steps. In my case, the manual calls for inspections at 7,500 and 15,000 miles. I didn't make it to the 15K mark, though I did go over 12K, so I am in a catch 22 situation. I'm not supposed to check the pads until 15K, yet they are completely gone before then.
2. I want them to add the cost of pad replacement to the "annual operating cost" figures since the consumer is required to replace the pads annually.
3. I want Volvo to clearly inform Buyers of the fact they will need to change their pads annually.
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