posted by
someone claiming to be JohnS
on
Thu Jan 16 09:12 CST 2003 [ RELATED]
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Hi just wanted to post this experience I had with Putnam motors in Burlingame, Ca. I received a special coupon in the mail offering a free loaner car (had a picture of a new S60 right beside it) if I bring my Volvo in for any type of maintenance. Since I have a V70 Xc with approx. 52,000 miles on it, I thought it would be an opportunity to take advantage of this coupon and take my car in for the 52k service and have a chance to drive a new S60 for the day as a loaner. my surprise.... Made an appointment, brought the V70 in to the Dealer. Service rep drives an older 240 sedan next to my newer V70 and tells me this is my loaner for the day...... ie brake lights was not working and the rep had to work on them... I just could not continue my business with this service department.. I guess I was expecting a newer loaner and was quite shock to see this POS as a loaner. Oh well, I just thought it was a little comical.... have a great day Brickboarders...
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Does sound like bait and switch.
But there are no POS 240's - just less expensive fixer upper project cars. Hope it stays that way!
--
www.fidalgo.net/~brook4
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posted by
someone claiming to be blditrt
on
Wed Feb 5 03:39 CST 2003 [ RELATED]
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Consider yourself lucky! I recently had warranty issues with my '00 XC & did not have the luxury of a loaner. I spent out of pocket $755.00 for a rental car for the 4 weeks that they had my car! I would have a much happier camper if they had had a 240DL for a loaner!
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posted by
someone claiming to be 240 Allison
on
Tue Jan 28 08:44 CST 2003 [ RELATED]
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Yeah, I've seen a lot of 240s used as Loaners for the day in plenty of Volvo repair shops. And some of them are rougher than others. All of them have a minimum of 240k on them, yet all of them have great AC, are dependable, and keep on going. And have been on the road a lot longer than the POS FWD models that can't even go 100k without dropping a transmission.
But those shops love those 240s as loaners for several reasons.
1) they can be counted on, unlike the 60/70/80/90 series.
2) People who don't own the cars have a habit of abusing the cars. A 240 can take it.
3) they love to show the incredible longevity of Volvos to customers so they might by more. And the 240 keeps on ticking.
Laugh if you want, but you'll be lucky if you get half the service that 240 gave in its life. A little electrical grease will make those brake lights work fine.
PS, this doesn't mean I think they were deliberately misleading in their advertising.
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posted by
someone claiming to be Jim
on
Thu Jan 16 18:13 CST 2003 [ RELATED]
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I can't blame you for being upset, but I do resent your calling the 240 a "POS." I realize that I am in the "wrong" forum and I don't expect to receive any empathy here, but I think that your comment was completely unnecessary and inaccurate to boot.
What, to your way of thinking, constitutes a "POS"? I will concede that the Cross Country is an improvement over the 240 with respect to comfort, performance and even safety, but build quality is seriously lacking, as evidenced by Volvo's latest rankings in various "initial quality" surveys. The 240 may leave much to be desired when compared to a V70/XC using the aforementioned criteria, but its build quality is exemplary and has yet to be matched by any contemporary Volvo model.
The 240 was built to appeal primarily to a crowd that desired a well engineered, well made workhorse to provide many years of dependable transportation. The current generation of FWD cars, in my opinion, are built to appeal *primarily* to a crowd that desires a car to impress their neighbors and colleagues, a la BMW and Mercedes Benz. Such people are likely to "upgrade" frequently, so the car doesn't have to last 200,000 miles.
I guess one's definition of "POS" depends on one's view of the "ideal" car.
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I believe he implied that particular 240 was a POS, as the dealer had to wire the brake lights. And using a picture of an S60 as the bait portion of a bait and switch certainly made his experience a negative one. (He should have said the dealership was a POS.)
By the way, my 98 S70 now at 109K will easily go well past 200K. My indy tech services 850's with 300K plus. Build quality (construction of frame, quality of most materials) of my S70 is equal to my old 240 and will be equally as durable, IMHO. By the time my 240 reached 200K it had experienced some pretty costly problems endemic to the line: steering rack, a/c, plates in the floor pan, fuel pump and the f#$@*ing blower motor in particular. Plus we kept two spare fuel pump relays in the trunk as they burned out more frequently than headlights.
I agree about the style-conscious new Volvos. There aren't many of us who appreciate the superficiality and banality of the new regime. Just wait til the next generation S60 is issued on a Mazda6 platform!
--
David \\ (98 S70 T5SE Black, misc mods (mostly lighting), red calipers) (92 940GLE)
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posted by
someone claiming to be 240 Allison
on
Tue Jan 28 08:49 CST 2003 [ RELATED]
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Well repair repots from independent shops don't lie. My mechanic has been wokring on Volvos for 30 years, and he doesn't think the s70 in any way compares. In the Mecca of Volvodom here, we have yet to see any 850 reach 300k If someone does, that is erious commuter miles, and any car should do better with those. Try 18 years and 200k, and see if you don't have to completely rebuild the car.
Have no fears, you will have to replace many more items before you reach 200k on your s70. But hey, every once in a while even GM throws out a really good car. Even they make a mistake.
At 100k and 10 years, my 93 has only needed a kickdown cable and a sensor replaced. I doubt you did so well.
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posted by
someone claiming to be Bob
on
Thu Jan 16 13:18 CST 2003 [ RELATED]
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When I had my 2001 XC in for service, the salesman who sold me the car lent me his personal new S70. He then brought my XC back to my house at the end of the day (it was somewhat on his way home) and we swapped cars!
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john,
sounds like the typical "bait and switch" technique.this is almost as bad as a friend of mine who had his car repaired at an auto body show and was wondering why it was taking so long for the repair when one day he was driving near the shop and they were using "his" repaired car as a loaner.
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posted by
someone claiming to be bill d cat
on
Thu Jan 16 09:37 CST 2003 [ RELATED]
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Betcha it made you really appreciate the XC, huh?
I think Folvo has discontinued or stopped subsidizing the loaner program. In the past I've had S80s, S60s and new XCs, lately it's just been S40s. Which is still OK, since the dealer is in just as bad a location as any of the area Volvo indy shops. I go there because if I don't need a ride it saves karma debits to wife.gov. Anyway, if they DIDN'T provide a loaner, you couldn't drag me there.
Your dealer must be desperate to try to keep it's shop busy, and at minimal marginal cost, this isn't uncommon in tough economic times when people put off routine maintainance.
-bill d cat
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posted by
someone claiming to be JohnS
on
Thu Jan 16 10:09 CST 2003 [ RELATED]
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Yes! I really did appreciate my XC, so much that I decided to keep my car and told the service rep to keep his loaner and I will do the minor service myself. I know there are many Volvo dealerships who are not sponsoring the loaner program, but since they sent me an actual coupon for a loaner, I almost got suckered into thinking they were taking the extra effort of getting me into the dealership so that they can give me a sales pitch about the newer volvos on the lot. Did not really expect the retro loaner...
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posted by
someone claiming to be bill d cat
on
Fri Jan 17 00:36 CST 2003 [ RELATED]
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It's about a 20 minute drive to my Volvo dealer, who provides loaners, or to either of 2 indy mechanics who don't.
If I need a ride from wife my wife, and assuming 15 minutes to take care of the paperwork, that adds up to a significant chunk of the day for both of us. So that's why my dealer gets the nod for routine service.
An S40 is fine. A 240DL would be fine, assuming that the brake lights worked. In fact, a Hyundai would be fine, and that's what my local BMW-Hyundai dealer provides...
But from your description and considering the coupon they must be trying to drum up business. Or maybe they were short loaners that day.
-bill d cat
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What the heck is wrong with that?
I would love to get behind the wheel of an old stick shift 240!! As long as I get wheels, I don't care what my indy mech. gives me as a loaner. I've gotten anythng from his own S80 to 1979 240's. I guess it depends on what kind of a relationship you have with the shop. Now if you were expecting an S60 because of the picture on the flyer... well you got duped, or so many people had taken advantage of their "offer" that they just ran out of cars. I imagine that the car loaners cost the garages quite a bit to run and operate in insurance and liabilities. I wouldn't expect a 2003 S60 R for an oil change and some brake pads!!! If I was getting a tranny rebuild and the car was going to be in the shop for a few days, then maybe an " equal or better" loaner would make up for some of the inconvenience. If the shop lends you a car for a single day "easy do-it-yourself" maintenace, consider it a favour that they are giving you wheels to get back to work. When ever my brother brings his Lexus in for maintenace, he gets a Camry or a Corolla!!
--
1998 S70 T5Se Silver, 83,000 km
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here just gives you a ride to work, or airport and picks you up, tough to get lunch sometimes, but othet than that, it works well
loaner cars I think they give to the folks in the factory waranty period, however, back when I had my '89 760 in 1999, they hooked me up with a rental and took it off the bill (new distrib) - they do get a corp rate of about $25-$30 a day on a rental
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posted by
someone claiming to be JohnS
on
Sat Jan 18 09:30 CST 2003 [ RELATED]
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With this experience, Since the dealership went out of the way to send a coupon to me, I expected a newer model Volvo( did not matter what model). I usually have my Volvo serviced at Royal Motors in San Francisco, and they will provide a rental (only for warranty work) or pay for the cost of a taxi (up to $25.00) without me providing a coupon. I really was fooled by them. All I can say is that I am glad I did not give them my business. Saved $175.00! I'll do it myself. Have a great day Bricksters! JS
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