Is there a Volvo Consumer Complaint Ombudsman?

The Mechanical Problem -
It starts up first thing in the morning, BUT after a doing some errands (short distance driving) will not start up again (turn key and NO ENGINE SOUND, interior electrics work.

This happened for the first time in October 2002 (still under warranty). I took it to a Volvo dealer #1 (not where it was purchased) and they replaced the battery cable although the problem was never recorded on the car's ECM memory chip.
Approximately 3 weeks later (now out of warranty) it happened again, after apprx. 1 1/2 hours, I was able to start it. I took it back to dealer #1 and, although they could not ascertain why it happened, they replaced the starter replay switch.

A couple of weeks later, it happened again. The Volvo dealer #1 (recognizing that the car was "out of warranty" now "did not have the time to see the car for at least three weeks". Took it to a second Volvo dealer #2 who checked it out with (vadis), checked starter system - could not explain what the problem was and why it would reoccur. Suggested that I use spare keys to run car. Recommended that "the next time" I not try and restart BUT have the car towed to dealer so that they could plug into ECM to diagnose - if I retart it, any trouble codes would be erased.

Well, yesterday morning (1/13/03) it started first thing and I drove the kids to school (1/2 mile). Came out after twenty minutes and IT HAPPED AGAIN!!! it would not start, no engine sounds what so ever, I disengaged and reengaged the automatic shift, I used both sets of keys, I locked and unlocked the doors with the remote, I tried and tried and NOTHING.

I had the car towed 45 miles to the Volvo dealer #2 as they had recommneded. The mechnaic got into the car turn the key and it started - I thought he was going to plug into the computer before trying to start it - No, he said, any registered trouble codes would not be erased by starting it. No trouble codes were identified. Once again, the problem could not be identified and now Volvo dealer #2 decided to once again, replace the starter relay switch, with a used one he got off another car (totaled) on the lot.

The Warranty Problem -
He said he was doing this as a "courtesy" to me that he did not wish to spend any more time or expensive parts (new starter) on this problem "... after all you did not buy the car from us and it is out of warranty".

I drove home worried that this most likely will happen again, and with a 4 month old baby I could not risk a dead car in the cold of frigid winter weather.

This is not why we purchased a Volvo. We should be able to have this car serviced by any Volvo dealer like any other Volvo car under warranty and not to be treated as if we beggars needing a stable to sleep in.

Can anyone PLEASE give me any insight into how best to proceed with Volvo - do I need to call an attorney?

Thanks!!!