i have a 2001 Volvo V70 XC that is in excellent condition. i have spent a lot of time keeping it looking like new. 2 weeks ago I received a discount coupon from Putnam Volvo in Burlingame, California for an oil change and tire balance & rotation special. I dropped my car off at 8:00 am on the morning of Jan 17 2003 to have both service performed. the car was ready at 10:00 am. after arriving home, i discovered that the front left driver side rim has a 1/2" scratch and a 1/2"x1/4" size scrape. I immediately returned to Putnam Volvo. The service adviser and manager initially agreed to fix the damage, however, it was quickly dismissed by the owner, Kent Putnam. Mr. Putnam stated "you did it and we are not going to do anything.". Burlingame police was called by both parties to resolve situation. at this point i don't know what is there to do to recuperate my lost. any advice or help would be greatly appreciated.