UPS, DHL, I wish you'd both go to hell.

I ordered a new fuel pump rom FCP groton after it died (about 1/3 the price of other quotes I've received). I needed it Friday so I could do the work this weekend without having to deal with driving 3 people to work, etc. I bought the 2-day airmail package to be sure it got here on time for me. What did UPS do? They misrouted it to another city, noticed their problem at 6 AM friday... and did nothing until 9:30 friday night. Now, I won't receive my package until Monday, I'll have to miss work to install it, and I will have to delay my replacement of my In-tank pump (probably caused the main to fail). Now, my $37 mail is as efficient as the default 7.95 a 5-day delivery would have cost and it will get here at the same time. What a good use of money.

Two months ago, I ordered another package from FCP Groton. It never showed up. Not at my house, not near my house, nowhere that I could find. I called FCP to make sure that I had ordered it, as I either deleted or didn't receive any tracking confirmation. FCP willingly sent me another identical order (totaling $14 - thanks), this time by DHL. Guess what happened with the DHL order? It never showed up!

So, now, nearly two months have passed since my initial order and my wheel bearing replacement was delayed until I could remove the hubs to be sure the bearings hadn't damaged the spindle or anything else was the problem. I called and complained to both, was told I would receive calls from the drivers the next day, and ..didn't hear from either. Three days after my call to DHL, I received a phone call from an automated service stating my package had been delivered. On the way home, I found the package left leaning on a phone pole .9 miles from my house. There is a dirt road to my house, but it's not impassable (a ford Aerostar and a 740 make it fine at any speed). Rather than drive down the road, they dropped it off and reported it left at the front door. That phone pole even has a printed address sign and an arrow pointing down the dirt road.

Friday, I posted a sign with instructions to drive down the road, etc. And a few hours later I found out that it had been misrouted.

*sigh* I'm happier now that I had that rant. Has anyone else had this sort of problem with UPS or DHL or am I just special?

-Will
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1990 740 Turbo, on its way to stock specs, maybe beyond