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Engine Stabilizer Mount and Warranty Coverage V70-XC70 2002

posted by  andrewko on  Mon Oct 14 13:18 CST 2002
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I live in the Republic of Singapore and own a V70 that is still under warranty. The one-and-only dealer told me that the engine stabilizer mount on the top of the engine is cracked. But this is a "wear and tear" item and not covered by warranty. I escalated it to the Swedish Volvo technician working at the dealership and he tells me it is not covered because it is "subject to vibration." What part on a car is not subject to vibration? When I pointed him to the volvocars.com website and the on-line warranty manual that states clearly what is considered "wear and tear" he said he has to come back with some documentation on this.

During the same visit, the left front tire was rubbing on the wheelwell on right U-turns. They changed the steering stop to a much larger one and put in 2 extra washers. When I asked the Swede if this is a "mickey mouse" job he said no. There are 3 steering stops for the V70. And "this is a mass produced car so there will be variations." Now I have a much larger turning radius and the steering lock-to-lock is less than before. Does "Six Sigma Quality" exist at the Volvo plants? How can they tell me that variations exist. Plus they charged me to put in the new steering stops. Remember, the car is still under warranty!

"Volvo for Life???" This is my 3rd and probably my last Volvo if SM Motors is not covering engine mounts in the new car warranty. Funny thing is, all the warranty documentation that came with the car doesn't even have a "wear and tear" item section that limits Volvo's liability.








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    Engine Stabilizer Mount and Warranty Coverage V70-XC70 2002

    posted by  Mechanic on  Thu Oct 17 07:21 CST 2002
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    I have a '99 V70 AWD with 51,000 and the dlr. just told me yesterday that the upper stabilizer bushing is cracked and it IS covered under the warrantee system. I told him it was a used Certified Volvo, and he said "it doesn't matter"... Tom








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    Engine Stabilizer Mount and Warranty Coverage V70-XC70 2002

    posted by  someone claiming to be francisira on  Tue Oct 15 03:47 CST 2002 [RELATED]

    i have yet to hear about a dealership that will change the mount under warranty unless it was defective from the start. you have to change the engine mount every now and then unless you switch to the ipd mount. it is sturdier but will transmit a little more vibration to the cabin. i changed mine to the ipd and after a while got used to the added engine vibration (just dont want to put up with replacing the thing every now and then). what size tires do you have on? i have an 850 and changed from 55's to 50's. i think the wheel wells of the 70's are a little roomier to accomodate 55's.








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      Engine Stabilizer Mount and Warranty Coverage V70-XC70 2002

      posted by  andrewko on  Wed Oct 16 01:40 CST 2002
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      The IPD site states clearly that the engine stabilizer mount is covered under the basic Volvo warranty.

      It is very difficult to get someone at Volvo to answer. I have sent emails to the Canadian Volvo but they keep wanting me to call them rather than giving a written email answer. The Volvo Singapore site does not respond. Next is to send a letter to Volvo headquarters.

      The Workshop Manager has also told me that changing the oil every 5000km (approx 3000 miles) is not good for the car. This is a first for me.







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      Engine Stabilizer Mount and Warranty Coverage 850 1994

      posted by  someone claiming to be johnh on  Tue Oct 15 07:19 CST 2002 [RELATED]

      Mine was replaced under warranty at about 36000 miles. This is a poor design, but,it is NOT a normal wear item that's excluded from the warranty.








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    Engine Stabilizer Mount and Warranty Coverage V70-XC70 2002

    posted by  someone claiming to be Steve on  Tue Oct 15 03:45 CST 2002 [RELATED]

    Sounds like you have a real bad dealer. I have a 1999 V70 and the top torgue mount broke at 40,000 miles. They replaced it, with no questions asked, as a warranty item. The steering stop problem also sounds bogus, as long as your tires are the correct size. I suggest you contact Volvo on both of these. I am interested in what any Volvo company people who monitor this site have to say.








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      Engine Stabilizer Mount and Warranty Coverage V70-XC70 2001

      posted by  someone claiming to be Norm on  Tue Oct 15 08:18 CST 2002 [RELATED]

      I have a 2001 V70, 2.4T with 35,000kms. I just had the front stabilizer links changed and I am still getting excesive vibration on the steering wheel and pedals. It feels like it might be an engine mount. No vehicle should have these parts go at 35,000 kms. Normal wear items are usually refered to as brakes, tires, shocks ect. Volvo should do something about these items.

      Regards,
      Norm








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        Engine Stabilizer Mount and Warranty Coverage V70-XC70 1999

        posted by  someone claiming to be Tom Farmer on  Tue Oct 29 10:27 CST 2002 [RELATED]

        I have a 1999 V70AWD and the top motor mount broke at 27,000 miles. Our dealer replaced it under warranty without a murmur, but I was shocked -- the car is driven GENTLY and has never gone off-roading.

        Add that to the bad AWD bevel gear design which forced me to throw away three perfectly good Michelins at 17k, the mystery moaning from the front end, the unexplained fluid leaks, the interior fit-and-finish problems, and this Volvo ain't exactly a battle tank. It affords no peace of mind. No car that commands these prices should be this big a "hangar queen." Never again.








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          Engine Stabilizer Mount and Warranty Coverage V70-XC70 2001

          posted by  andrewko on  Thu Nov 7 00:39 CST 2002
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          I had the stabilizer mount replaced last week. I asked for the old part back and was surprised to see that it is a 2 lb piece of metal requiring 4 bolts to secure to the car. And SM Motors in Singapore calls this a "wear and tear" item. I have given them official notice and until Nov19 to refund the cost of this replacement and the cost of putting in a S80/60 steering stop roller to correct a tire rubbing problem which is a factory defect. See you in court!







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