Hi Guys,

I’m having some problems with Volvo UK and would like to ask for the help of those on the forum.

I recently had a flat tyre, changed to the Space saver (factory supplied) and drove (at less that 80kph) to my local tyre shop (about 12miles) to have them all replaced. Unfortunately, this had a terminal effect on my transfer box.

So, I took the car down to the local Volvo dealer and popped out with their Master Technician who said it was “a transmission whine”. I explained the circumstances and he said “it’s the spare that caused the problem due to tyre circumference difference being greater than 2mm”. Then advised me to contact Volvo UK.

Volvo UK told me to have the dealer confirm the problem (£173). This they did but couldn’t confirm that is was due to a manufacturing problem (their answer “it’s broken mate, what else can I say”). So, Volvo are refusing to help pay for the damaged caused as they refuse to accept that using the spare will cause the damage.

Here is how you can help:

Someone out there must have had a similar problem and had Volvo make good the damage. If so, could you please reply to this post with the dealers Name/Address so I can use this information in my conversation with Volvo.

Clearly the AWD Achilles heal is that all the tyres must be within 2mm otherwise the transfer box will be damaged. By using the Volvo Spare (space saver) with my other tyres which were in need of replacement (but still within the legal limit), the difference was greater than 2mm.

Also, does anyone know the name of the MD/CEO for Volvo. You never know, a quick mail may help.

Regards,

Scott

1997 V70R AWD