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Dealer can't get the key right 25% of the time V70-XC70 1999

posted by  yankinwaoz on  Tue Aug 12 17:45 CST 2008
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last visit: Mon Jun 28 17:28 CST 2010
[RELATED]

I bought a backup key from my local Volvo dealer (Hughes in Santa Barbara). They called me to tell me it had arrived to to schedule a service appointment to have it programmed.

So I took time off of work and went to the dealer. They said it would take about an hour. 10 minutes later they come in and tell me that they can't help me today. It turns out the key the got was "keyed wrong" and won't fit. They have to order it again. Then they just expect me to take more time off and come in and wait for them to program this new one.

Here is the kicker. The service guy then tells me "Oh this happens all the time, about 1 in 4 keys is bad and we have to try again."

He said this to make me feel better. I was shocked. A 25% failure rate? I asked him why he wasn't outraged that 1 in 4 parts was the wrong part. He just shrugged his shoulders like he gave up years ago.

Is this the dealer, or Volvo, or Ford's influence? How can anyone run a business with a 25% failure rate?






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