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Alex,
I need to get my vehicle in for the 37.5K servicing this week, and will have the details of how they plan to go about this at that time. The message that they left me is "your new steering wheel has come in, please call to set up an appointment". That would certainly imply a new steering wheel, and not just a re-wrap.
Will let you know how it all plays out later in the week.
As for Mike's comments (apologies if I do not recall your name correctly) the Service Manager did take exactly that stance when I brought up the issue. If their VCNA Regional Rep says "no", then there is not any recourse. The dealer had already had one complaint before mine, and had investigated the issue at that time. This is obviously a recurring problem, and you have to believe that the more people get them replaced the easier it will be for others to make the point. Again, I would have never considered the possibility had it not been for previous posts including the one success story.
Gray? Dunno about that. I have the same interior as Alex, and I am thinking that gray might not be a good thing. Actually, I am fairly certain that gray would not be a good thing. Hoping that they keep it the same.
Dave
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