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Dealer Service Quality ALL

posted by  someone claiming to be Peter Cohen on  Mon Oct 30 08:52 CST 2000 [RELATED]

I just got a followup call from Pleasanton (CA) Volvo, to make sure that I was happy with my service experience (which I was.) The caller said that I might get a followup survey form, and they hoped that I would check "Excellent". She said that "Good" and "Very Good" wasn't considered good enough.

By whom? From all the reports on the Brickboard about dealers that don't seem to care about customer service, who is it that is following up on these surveys? Or is it Rick Hendricks Automotive (MegaDealer that owns Pleasanton Volvo) that is doing the surveying, and not VCNA.

BTW, I had brought the car in for the burnt turn signal/socket thing, and they replaced both front bulbs and sockets even though only one had failed. In and out in 15 minutes. Another attaboy for that dealer.





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