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"Volvo owners don't deserve to know the status of their car"
I didn't say that did I?
I look at it like this: No news is good news.
Like I said before, if I'm asked for specifics I'll tell whoever wants to know but I don't generally make a habit of writing down every wear item. Cars have alot of wear items.
When I see an older, tired, higher mileage or neglected car where almost everything needs some sort of attention, I'll have the whole backside of the RO filled out with everything, plenty of details (parts and labor prices with detailed explainations for the service writer) BUT a newer car with 30K miles that needs nothing doesn't need me writing down things like "brake pads at 40% or better" or "tires about 1/2 worn out or better" when I know that those parts are still good for at least another 20K-30K miles. Most of our customers are repeat customers who always come to us for all their services, etc so I know we'll see the same car again when "it's time" anyways.
There's another note here that you're probably not even aware of and that's that many people feel that dealers are always trying to oversell them (selling items prematurely or things that to them just aren't important). I try to not mention un-needed items like that so that people don't think we're doing that. If I see that your brake pads are at about 20%, to me that means that you have a little time left but not much so then I'll write that down on the RO, but not before as it's not necessary.
Also, if I think your tires are marginal to poor (especially in winter), I'll note that with prices as well.
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