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Look, truce, okay? I'm pis*y about the dealership I have to do business with. They're the closest one, and they're 50 miles away. The next nearest is like 100 miles away, and in the neighboring state. This dealership has its clientele over a barrel and they know it. We trekked 2.5 hours north to BUY the car, because this "close" dealership's sales staff treated me like dirt and lost themselves a sale. So far they've excelled at providing the bare minimum customer service that they can get away with. At the last service, they charged me $150 and all the papers showed they did was an oil change.
I had them work on a minor warranty issue, and they didn't bother telling me what they did, I had to read the paper to find out that their fix for a rattling speaker grill was to turn the bass down and note "tell owner not to turn the bass up." Gee, customer service.
I said it before, and I'll say it again: They also sell/service Porsches, Jaguars, Audis and Land Rovers, and they're in the ritzy section of Indy, so I think they're used to dealing with people who could really care less what they do, as long as the warrantee stays valid.
For the 30k service, I wanted to make sure that my $318 wasn't just going for another oil change. I'd go to a good independent Volvo mechanic...but there aren't any around me that work on the 850/S70. So I'm stuck with this dealership, and if I want to know anything more than what it's gonna cost me, I have to ask, and be persistent about it.
I'm not a "whiner," and I don't think I have a lemon. The only time I contact the dealership is for routine maintenance, actually. My car doesn't have imaginary rattles or squeaky wiper blades, and if a bulb burns out I just change it myself. I'd like to think that compared to the average new Volvo owner as portrayed here on the Brickboard, I'm a DREAM customer, because I'm not constantly nagging the dealership about "this broke, and this failed, and oh poor me, my car's a lemon because the ashtray light burnt out!" I like my Volvo and plan to have it for a LONG time, and I want to get an idea for how long things like tires and brakes are going to last, so I know how to budget for them.
Long post, I know. Basically, I'm a gearhead who finally happens to own a new car for a change. I'm used to knowing my car, and I don't like being kept in the dark. It's not just an appliance to me.
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