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Re: Another dealer down the drain (long) S80 2000

posted by  someone claiming to be Yannis Alatzas on  Mon Apr 23 15:16 CST 2001 [RELATED]

Scott,

most of the US Volvo Retailers are not bad at all. J.D. Power & Associates surveys have ranked Volvo Retailers FAR ABOVE the average and on many occasions (I believe last year, if I am not mistaken) as high as #4 among all brands. So, we can't be doing something bad. I think the problem is with SMALL Retailers who happen to be MEGA dealers of Nissan, Toyota, Oldsmobile, Ford, Chevrolet or whatever other high volume brand and they have the Volvo franchise there for looks and they sell 4 or 5 Volvos a month, their C.S.I. STINKS and they give most of us a bad name. Unfortunately, there are more (of these type of dealerships) than there should be and along with the few exclusive Volvo retailers who also do not care there is this "foul smell in the air"...My bet is if you were dealing with an average (or higher) volume Volvo (EXCLUSIVE) Retailer, you would get very good service...

Yannis





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