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Glove box lock broken 850

Hello,
Does anyone know how to get the glove box open when the lock fails? The dealer says that when the lock fails it stays latched. My key goes in and turns, but the latch will not open the door. I hate to even think about what the dealer would charge for this one.

Which manual is better for overall repairs, Chilton or Haynes?

Any ideas on the glovebox? Thanks,
Allen 97, 850, T-5






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