The message to which you are about to reply is shown first. GO TO REPLY FORM



 VIEW    REPLY TO THIS MESSAGE    PRINT   SAVE 

Reasons why................... 850 1995

Working for a dealership myself, I can explain the initial reaction here. Yes, most dealerships will have a general policy to charge a minimum fee (like 0.1 hr, maybe $10-$15) to reset a service light ONLY BUT that's only done to keep everyone and their brothers from stopping in whenever desired for their free service light resets. The fee effectively stops that otherwise we'd be resetting many service lights often for free, taking time away from our paying customers.
Now........although most dealerships do not reset service lights with a LOF ONLY (especially if the service lights also on and a major service is due) by their "rules" and the customer declines the service, some dealership people will still be nice about it and reset the light anyway so as to not upset their customer, ESPECIALLY if the customer has spent money (like yourself) on other work performed.
Getting and keeping good CSI in todays Volvo dealer is a big deal these days and to us (where I'm at), it's simply not worth upsetting a paying customer by leaving the service light on knowing that that will be something that'll upset him/her so we'll usually just reset it. Now, if you just drove in and were not a customer (no service history ever), then we'd charge you to reset the light only.






USERNAME
Use "claim to be" below if you don't want to log in.
PASSWORD
I don't have an account. Sign me up.
CLAIM TO BE
Use only if you don't want to login (post anonymously).
ENTER CAPTCHA CODE
This is required for posting anonymously.
OPTIONS notify by email
Available only to user accounts.
SUBJECT
MODEL/YEAR
MESSAGE

DICTIONARY
LABEL(S) +
IMAGE URL *
[IMAGE LIBRARY (UPLOAD/SELECT)]

* = Field is optional.

+ = Enter space delimited labels for this post. An example entry: 240 muffler


©Jarrod Stenberg 1997-2022. All material except where indicated.


All participants agree to these terms.

Brickboard.com is not affiliated with nor sponsored by AB Volvo, Volvo Car Corporation, Volvo Cars of North America, Inc. or Ford Motor Company. Brickboard.com is a Volvo owner/enthusiast site, similar to a club, and does not intend to pose as an official Volvo site. The official Volvo site can be found here.