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And so am I, but the post is not about the car but about Volvo service. It is about a dealer who is asked to inspect a car carefully before a purchase and comes up with a list of items and gets paid for the inspection and for the repairs. After the car is purchased it is taken back to the same shop for the state inspection and they come up with close to a thousand dollars in additional repairs in items that IMHO should have been picked up in the prepurchase inspection. And when the items were replaced and the car was taken to be reinspected, they respond with, too bad you didn't have it serviced here and oh, we didn't mean "those" parts, we meant "these" parts.
Misunderstandings like that can make an owner feel burned.
In my case, this event and the customer relations aftermath was the last straw for this dealership. It was coming for a some time. "You installed a turbo gauge and have tampered with your engine." No, it has a defective fuel injector. "We checked the noise and it is normal." No, the power steering pump is cavitaing because there is a power steering fluid leak. The widget is broken and needs to be replaced. "Bring the car in. Sir, your widget is broken and needs to be replaced." I know, I told you. "We do not have one in stock, you need to take your car back and reschedule another service." And all along begging for a "10" in the customer satisfaction surveys.
In the automotive evolution from the 1996 850 Turbo to the 1999 V70T5 to the 2002 V70T5, each has been better but each has been tied more and more to dealer support. Is this really inevitable and is this really good for a car owner?
I am happy and feel very fortunate I still have choices.
Regards,
R
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