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Headlight out S80 2000

posted by  someone claiming to be Frank Barrese on  Tue Jan 7 19:05 CST 2003 [RELATED]

This is only one of the multitudes of design and build problems that Volvo has visited upon the unfortunates who paid good money for their 'not ready for retail' S80 mistakes. Any car maker can have quality lapses; the key point being that responsible manufacturers who understand the importance of customer satisfaction choose to back their products. Here you have a car that was released to market before it was finished and Volvo's response was to run and hide. Volvo apparently reasoned that it would be less expensive to just let these customers go away, than to do what was right to fix the cars. At 85K, my car is now on headlamp #14. (Clearly among the least important deficiencies this gem provides) What you as a consumer can do is to make certain that Volvo's strategy of hoping that you go away, backfires on them. Make certain that you share your ownership experience with as many prospective Volvo customers as is possible. If your experience can help to dissuade just one customer from duplicating your mistake, you'll have succeeded to have your voice heard in the only language that Volvo understands.






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