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97 850 transmission 850

My car died and I had it towed to the Volvo dealership. The repair was simply a new battery. They then said my transmission was shot because reverse was slipping and the oil was burnt. A couple of questions.
Is this something that the towing company could have caused?
How long until I need to do something?
Should I bother putting in new transmission fluid?
When I do something, say put in a used transmission, how much should I expect to pay for the whole job. I am in Charlotte, NC.

I have noticed only a couple of times in reverse that the car slightly jerks or slips. I have owned the car for about 9 months (this is my first one) and I am surprised that I need to do this. I figured Volvos would last forever.
thanks






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