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Volvo Increased Protection--Very Irritating People--Sucky warranty V70-XC70

posted by  someone claiming to be Darryl on  Wed Jan 29 02:28 CST 2003 [RELATED]

The trunk of my V70 wouldn't close or lock. I checked the "VIP" warranty which states that the power locks and actuaters are covered and took the vehicle to my Volvo dealer. The rear lock died in my wife's V70 and was covered, so I thought this is a no brainer. When the deed is done, I get faced with a $250.00 CAD bill and I am told that the VIP people say that the mechanism is not warranted. The excuse I got was that the warranty doesn't cover mechanical failure of the lock only the electrical component. Nowhere in the warranty does it state this. The warranty guy got my really mad since he was making up rules and regulations so that they could weedle out of paying. I just stood my ground and told him to tell me what section of the warranty shows only the electrical component of the actuator was covered and not the mechanical. The dealer got into the fray and tested the actuator with a solenoid and found that it was dead. There was no argument and the grudgingly paid. It makes me sick to my stomach that a less aggressive response would have resulted in a non-payment. When the thermostat died and caused the engine light to go on they wouldn't pay for the resetting of the light for what reason I am not sure.

VIP suck.


Darryl
98 V70 AWD manual, dual exausts
98 V70R AWD






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