I completely agree. A compression test would put these guys in their place pretty fast, and I don't understand why her indie didn't do that for her.

Leaking heater hoses should be very easy to see, and also a risky thing to leave as they could leave you with no coolant in a hurry.

Also a trans should last a long time. I would be thinking either they put a used one in the first time or they f@#$ed the job up and that's why it has failed. Either way they need to stand behind that one.

I also think, however, shame on Volvo NA for not helping this lady out. I would think Volvo NA would have a vested interest in hunting down these rotten dealers and either getting rid of them or selling them to someone who wants to run them properly.