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WOW... 850 95

posted by  someone claiming to be Yannis Alatzas on  Tue Dec 4 09:45 CST 2001 [RELATED]

wow! What a response, from your Retailer I mean...I guess they are not an exclusive Volvo Retailer, are they?

Anyway, they do not HAVE TO provide you with a loaner car unless you are in for a warranty repair. For regular maintenance, it is the responsibility of the customer to have alternative means of transportation or he/she can wait at the Retailer. Now, the PROPER thing to do is to have a fleet of loaner cars so that the customer is not inconvenience. But even then, quite a few customers will not be able to get a car. For example, we service at least 75 to 80 cars a day and we have one of the largest fleets of courtesy cars (all brand new 2001 or 2002 Volvos). But that fleet is 28 cars, which is a LARGE number. So, this means that the majority of our customers (daily) will not be able to get a loaner car. You just have to schedule it in a way that it does not create conflict.

If you are not happy with the arrangement they presented you with, perhaps you can look around for another Retailer...

Yannis





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New Loaner car question... [850][95]
posted by  someone claiming to be Kenneth  on Tue Dec 4 08:37 CST 2001 >


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