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They are being stupid desk jockeys. Lazy ass desk jockeys. Tell them to refer to a letter written by Darryn Wallace (Tech. Services) to Paul Seminara (Dealer 515729) on May 30, 2000.
This letter says that the Volvo part # 9186262 and Mann part # C35148 air filters (for 850's) are the equivalent of Amsoil TS118. (NOT S1763!)
You are right, it should not be a struggle. Just tell them to send the TS118 NOW at no additional cost to you!! (Please don't blame the product - mine is pushing 50,000 miles in that car (1996 855) with zero problems, and both my other cars as well)
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http://www.fidalgo.net/~brook4/oilslubesfilters.html
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