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Just from what I saw at the dealer, they use a tool on the outside and one that they put through a small hole in the door. I don't know specifically how they do it, but the guy at the dealer did not pull off the door panel and was pulling out door dents. He was basically massaging the metal, gently pushing the dent back. I couldn't believe it. It was cool. I guess you may be right in that if it is creased, that may be another story. I don't know?
Rick 97 850R all original 56,000 miles and loving it.
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