Jmalc, I have been driving Volvos for about 11 years now, and I shopped around the North Jersey area(Bergen, and Hudson Co.)for a quality Volvo dealer service dept.,and as you know there are quite a few up here. The one I found to be outstanding from the rest is Pauls Motors Volvo, in Hawthorne. They are not too big on giving brand new loaners, but in 10 years now I NEVER needed a loaner from them. They go far beyond what most dealers would do for a customer. Just about every tech(I think there are about 15)that was working the service dept. back in 1991, is still working there. The service manager has been working at this dealership since high school, and pauls is one of the oldest Volvo dealers in NJ.....I think it was like 1965 when they started....and their still in the same spot. Oh....and BTW, Pauls is a Volvo only dealer. Its just taht I have found the service to be better at Volvo only dealers, but I do know that there ARE some VERY good Volvo service depts at dealers who sell other makes of cars.
One other thing. I dont want to upset you, but you should read ALL the fine print on your Volvo certified VIP warranty to be 100% sure what it does and does not cover.....they can be VERY tricky.
good luck,
Steve Ferraro
Hoboken, NJ
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