You obviously missed the point and historical backup, which was the basis of my claim. For the record, I do not expect my dealer to be responsible for my car when not in their parking lot. I do expect Volvo to stand behind their products. In this case, and the part that your somehow missed, the remote was reported to the dealer as being defective in an earlier service. Had the remote been replaced at that time, the remote would probably have not fallen off my key chain.

FYI, I am pleased to announce that Volvo has come through, and interceeded with my local volvo service dealer. I will be receiving 100% reimbursement for the remote, dispite the fact that the remote was not returned. Apparently, they Volvo took notice of the fact that at my prior service I had complained about the remote falling apart. It should have been replaced back than. The remote is inherantly defective, and Volvo apparently is aware of the situation.