Removal can be a little difficult unless you've seen it done and I'll try my best to explain how to do it without going out in the rain to check in the car. First thing you have to do is open, or preferably remove the forward cup holder. There's one or two tabs in the front which remove the shifter cover which can be accessed through an opening in the front of the cup holder. Push the tab(s) forward to release the shifter cover. Under the front of the cover you will see two hex screws holding the climate control in place. You must remove the screws and lower it down to find more hex holding the cd changer (I assume you have the 4-disc in dash unit). Remove the screws, pull the unit out and remove plugs from the back. It sounds more difficult than it is. You should be able to do it in less than 10 minutes your first time.

I've had exactly the same problem with my cd changer and pulled it to try and fix it. I work with a lot of electronics and frequently have to do repairs and have been able to fix all but one stereo in the past and thought I could do it again. I couldn't even come close to repairing it. I talked to someone at a reliable dealership and he said these go bad fairly frequently and they cannot be repaired. You can buy a refurbished unit for "not a horrible price", but still a little costly. I'm considering other options such as a rear-mount cd changer or an i-pod with an FM antennae, which gives me an i-pod and that would be great, but it means your music is reduced to FM quality.

I got two of my cd's out but couldn't retrieve the others. If you exchange it for another unit, they will send you your cd's back, but it can take up to 60 days.