This is so typical. These dealerships will admit to nothing! What ever happened to a handshake and customer satisfaction. They are working themselves out of jobs and they don't either care or even know it.

They will never agree with any know problem suspension,trans,electrical...ect). They even downplay the recalls. I'd rather them tell me the facts and say too bad you own it then say "Wow, a bad ball joint. We rarely get those in"

I do as much as I can to my fine looking lemon but even "me-types" are forced to these smug service departments to be completely let down.

I've never placed too much value on buying a car and getting service after the fact but when considering buying a volvo you HAVE to factor in a very questionable after experience.

Sorry for venting but I think its worth noting the "experience" for the unsuspecting volvo owner.