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1) I really don't think anyone on the site is going to be able to say much that will help you decide the best approach to take. Armed with the info we all have -- it's simply impossible to determine conclusively what happened.
2) If you truly have a 20 year relationship with this shop --- why wouldn't you go go see THEM, explain what you found, what you did and share your concern with them? See how they respond -- their response to what you're worried about will tell you lots more than we can tell you. I certainly wouldn't walk away from the business after 20 years without getting their side of the story directly.
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