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Power Heated Mirrors help 200

So I sold some power/heated mirrors - untested. Anyways, apparently the guy painted them and the heat doesn't work, and wants to send them back. Fair enough. Although, it kind of has me stumped since if anything it should be a wiring issue or an issue with the heating elements - though to have both heating elements not functioning should be strange. Any ideas on what it might be guys? Because if I can help him out that's great, or if I get them sent back they're going straight onto my own personal vehicle.






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