The message to which you are about to reply is shown first. GO TO REPLY FORM



 VIEW    REPLY TO THIS MESSAGE    PRINT   SAVE 

IPD's Response 900 1995

posted by  RepairmanJackal on  Mon Dec 5 19:22 CST 2011
Author: [PROFILE] [EVERY POST] [THREADS] [BEST POSTS] RSS Feed     [IGNORE ALL POSTS]
last visit: Tue Jun 10 09:52 CST 2014
[RELATED]

IPD responded - "This is a new design that was supposedly "bend proof"." They've asked for photos, which I've provided.

I used to do a little blacksmithing and have a basic understanding of metalworking. I'd agree that this tool was not hardened. Steel this thick shouldn't bend this easily.

I'm sure they will refund me the purchase price, but simply refunding me the cost of the tool does nothing to erase the disappointment and trust that I am losing.

You said "honestly we must push back on our supply sources when quality is an issue to help them maintain their level of quality that we as customers expect"

I completely agree. I was fairly low-key on this issue. But we *all* need to push back on these sort of problems.

Money is tight for almost everyone these days. I can buy my parts and tools from a very wide range of suppliers - even the performance stuff - often at 10% or more cheaper.

I choose to do business with IPD for the same reason I choose to buy and drive Volvos - Quality. I'm paying extra because I expect it and I'm a bit pissed when I don't get it. I've got IPD "advertisements" on my license plates, I've got IPD-logo parts on my engine and under my car. I've got a variety of IPD-purchased tools especially for my Volvo. I'm starting to feel like a chump for putting my faith in them.

If I had access to a welder, I would have made my own tool.






USERNAME
Use "claim to be" below if you don't want to log in.
PASSWORD
I don't have an account. Sign me up.
CLAIM TO BE
Use only if you don't want to login (post anonymously).
ENTER CAPTCHA CODE
This is required for posting anonymously.
OPTIONS notify by email
Available only to user accounts.
SUBJECT
MODEL/YEAR
MESSAGE

DICTIONARY
LABEL(S) +
IMAGE URL *
[IMAGE LIBRARY (UPLOAD/SELECT)]

* = Field is optional.

+ = Enter space delimited labels for this post. An example entry: 240 muffler


©Jarrod Stenberg 1997-2022. All material except where indicated.


All participants agree to these terms.

Brickboard.com is not affiliated with nor sponsored by AB Volvo, Volvo Car Corporation, Volvo Cars of North America, Inc. or Ford Motor Company. Brickboard.com is a Volvo owner/enthusiast site, similar to a club, and does not intend to pose as an official Volvo site. The official Volvo site can be found here.