The message to which you are about to reply is shown first. GO TO REPLY FORM



 VIEW    REPLY TO THIS MESSAGE    PRINT   SAVE 

Anyone having problems with FCP Groton? 200 1990

posted by  someone claiming to be Teal 240 on  Sat Jun 8 12:02 CST 2013 [RELATED]

I am feeling let down by FCP and wondered if it was just me. Earlier in the year I wanted to order a bunch of parts and with their new website couldn't find the crank pulley holder tool for changing the timing belt. I called them and their customer service rep said they didn't carry them any longer. Not wanting to pay for two part shipping charges to get all the items from two stores, I ordered (for the first time) from IPD. A week or so later when surfing FCP's site for tools, I found the holder tool labelled 'counterholder'. It is symptomatic of how really bad the new site is laid out and the search engine is pretty poor.

Earlier in the week, I ordered just a single small part (I hate doing that because of the shipping, but did) and ponied up for the higher shipping so I could get it quickly for the weekend. Today, the wrong part arrived in the mail inside a bag that had the right part number on it and the invoice correctly identified the part and part number I had ordered. It seems to me that something is going on at FCP, and it isn't good. I have ordered parts from them for over twelve years, and found them as reliable as my Volvo, until now.
Is it just me- or are others seeing what I am?






USERNAME
Use "claim to be" below if you don't want to log in.
PASSWORD
I don't have an account. Sign me up.
CLAIM TO BE
Use only if you don't want to login (post anonymously).
ENTER CAPTCHA CODE
This is required for posting anonymously.
OPTIONS notify by email
Available only to user accounts.
SUBJECT
MODEL/YEAR
MESSAGE

DICTIONARY
LABEL(S) +
IMAGE URL *
[IMAGE LIBRARY (UPLOAD/SELECT)]

* = Field is optional.

+ = Enter space delimited labels for this post. An example entry: 240 muffler


©Jarrod Stenberg 1997-2022. All material except where indicated.


All participants agree to these terms.

Brickboard.com is not affiliated with nor sponsored by AB Volvo, Volvo Car Corporation, Volvo Cars of North America, Inc. or Ford Motor Company. Brickboard.com is a Volvo owner/enthusiast site, similar to a club, and does not intend to pose as an official Volvo site. The official Volvo site can be found here.