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I can actually see both sides of this picture since I work at a BMW dealership and also own two older BMW's and two Volvo's. Even though the labor rate is pretty steep at the dealership it's within a dollar or two of all the other dealerships (Chevy, Ford, etc) in town and competitive with the independents too. I know all dealerships are different but at ours we are car guys and try to fix the cars right the first time. We don't like to see comebacks either because we work them for free. The advantage of our dealership is we readily recognize problems faster than the independents because we see them everyday. My particular job is quality control technician and I ride with customers to help identify areas of concern with their vehicles and make sure cars are fixed right. Since I've been doing this for 7 years at the dealership, and way longer on my own, it's not often I don't pick up on the problem right away. All this saves time and money over having some hack work on the car that works on many different brands and doesn't know any of them well. Now you can bring your car in, have it diagnosed, and take it somewhere else for repairs. No problem. But we have good relationships with out customers and they get a break on labor and parts when they're regular customers. Heck, they even bring us cakes and goodies sometimes as a token of appreciation. We don't have anything to do with the pricing at the dealership and just work on the cars. Dealers always get a bad rap but not all dealers deserve it. Fire away guys.
Paul
86 745 GLE (IPD'd, lowered, etc etc)
94 945 (better halves ride with MM11 16" rims)
90 BMW 325i (Schnitzer version son has at college)
88 BMW 735i (old reliable)
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