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I would have to say, there are some cases where the "chevy morons" [sic] do a very good job, especially when it comes to bodywork. The thing is, body shops might be affiliated with a dealer, but they don't necessarily work on only that brand. Because they have the shop space and a good cash flow from incoming brand work, they're able to equip themselves very well and pay the right people the right money to do the job properly.
I remember someone who refused to have their Mercedes paintwork done anywhere but at Highland Park Ford. And I'll tell you, that car was perfect. And there are a lot of others like it. There are Infiniti dealers that send their bodywork to the local Ford store for bodywork. There are Ford dealers who send their work to Chevy stores. There are all sorts of weird situations like that where a car store has a body shop that works on a lot of brands.
Not only that, there are a lot of very good, professional Chevrolet, Ford, Mercedes, VW, Kia--whatever--service techs who do a very good job fixing pretty much any car that comes in the door. The difference is mostly in knowledge base, because on the whole most RWD Volvo product is somewhat basic work compared to many other brands. I should know; I've worked on a wide variety of products and had to learn the hard way that not every vehicle is as easy to work on as Volvo.
There are a lot of top wrenches out there at all sorts of car stores and body shops.
In your case, it sounds as if they just don't want to bother with the hassle of replacing a $30 rubber piece more than just plain not wanting to do it. The fact of the matter is simple; the car came with the piece, the car had the piece when you crashed it, and the car should have the piece now that it's fixed. Would they leave a hubcap off, or not replace a quarter panel, or a trim piece, or headlight bulbs? This is just a stupid excuse for not wanting to finish the job.
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Chris Herbst, near Chicago.
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