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I agree with mudduck. Give them a second chance. He's willing to take the part back, and refund your money... it's not like he's out to steal from you. Part of the premium you pay to the other suppliers (such as IPD, or Rusty) is for that Volvo knowledge. Even then, nobody's perfect.
I ordered a pre-pump for my sedan from IPD a while back. Initially they were going to send me the wrong one, and I had to call back to get what they called the proper one sent. Turns out that the original one was probably the proper pump. They also sent my friend a head gasket instead of a valve cover gasket at one point (and they refunded her money promptly). My only disappointment is in the price premium (for the money IPD is asking, I tend to expect perfection).
When I moved a while back, Nick at FCP Groton shipped my order to my old address (despite me filling out the proper address on the form on the web site). Never heard from the people at my old address, but he overnighted a duplicate order to the proper address.
With the vast majority of the (Volvo) parts places out there, there's a human on the other end. People will screw up, it's human nature. The real test is in how they handle the screw ups.
If saving money were really critical, you had a few other choices. Those included doing the work yourself (brake work on Volvos is pretty easy if you're handy with a large hammer).. or asking your mechanic to order through one of the discount places (and allow him to charge a markup on that price.. which will likely be less than what he's paying).
Note: I've never done any mail order business with RPR.. I've always been at the counter to examine the part before I plunk down the cash. But I'm sure they've had their bad days like everyone else.
Note: I'm pretty down on places like MVP and IPD which use glitzy shit on their web site (rendering it hard to impossible to use with a text based browser), power it with (misconfigured in some cases) Microsoft software and then expect the consumers to pay for it with higher parts costs. I believe this is a large part of why MVP is no longer in the parts business.
- alex
'85 244 Turbo
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