i agree for the most part. i am confident they know what they are doing or at least they did when i started going to them about 2 years ago. they were real busy today and did not want to deal with me when i came back, which regardless of how busy they were is not good customer service. also, i'm a female, so they probably think i don't know what i'm talking about. now that i think of it, they tried to get me to replace my computer about a year ago and i told them to hold off. i explained my problem on brickboard and decided it was the fuel pump relay. i had them replace it and the car has been fine ever since. hum. maybe you are right. know any good volvo mechanics in Nashville?