Yannis, I accept that there are probably some very excellent dealers out there. I would classify Dwyer as one of those a year ago. The generalization was based on the fact that even Volvo customer service will not step in an assist with basic problems. They talk of reps in the field etc., and yet I can not get a return phone call from anyone. This is not that difficult a problem to rectify. The director of service is Frank Dwyer the owners son, the gentlemen I confronted about my problem and assured me he'd resolve it within days - some two weeks ago. The last dealer in my area has probably the worst reputation of the three. I suppose that is part of my lack of enthusiasm for moving on. I still need the repairs done to my car, as a new service center certainly isn't going to repair body work damage inflicted by another dealer. I love the car, but I can't recommend it to anyone without addressing the pitiful dealers. Around here they will sell plenty with A-plan etc., to the same customers that would be shopping Lincoln-Mercury. I had been planning on a trip to Sweden when the S60R became available, but without dealership support certainly won't. It's a shame because as far as the vehicle itself, it's a match for enjoyment to our Audi or my prior BMW.