Hi Yantis,

Do you think that everyone who buys a Volvo has A Million-Dollar bank account? The reason some Volvo customers are so mad about their Volvo car is that Volvo set an expectation that was not met. Volvo Marketing angle is “Safe and Reliable”. Guess what you get when a Customer buys a Volvo product with his hard-earned money and that product starts to fall apart in front of his eyes. A Customer that feels cheated a Customer who will not buy another Volvo again and a Customer who will never recommend to Friends, Family and Co-Workers to buy a Volvo. If you get enough Customers like Mr. Chase Volvo will find itself in the situation that Oldsmobile, Plymouth, Eagle and all the other Great cars that are no longer in production found themselves in “GOING OUT OF BUINESS”.

Every week I get 4 to 5 personal e-mails from Volvo owners all over this planet asking me questions on how to fix their POS Volvo. I say it is bad when a Customer can not get his car fixed from either Volvo or the Dealer. Currently I am communicating with 2 Volvo owners in New Jersey on how to correct the burning transmission fluid and solve a noise in the AWD system that the Dealer could not or would not solve or fix. And I am living in California!

As for Click & Clack, I have been listening to their Radio program for over 15 years now. I have even been to their auto shop when I lived in Cambridge Mass. And Yes I heard their comments on the Radio to the lady about her S70. And in their defense I can say that they base their opinion on their shop experience and not what some pencil jerk writes in Consumer Reports. If Click & Clack say dump the POS then it is good advice to dump the POS.

In defense of Mr. Chase. I see Mr. Chase as a customer who spent his “Hard Earned Money” on what he though was a “Safe and Reliable” car that would give him many years of happy driving miles. But what did he get instead is a POS Volvo that is in the shop all the time for problems that have to do with poor engineering, poor quality of material and poor assembly workmanship. And a Dealer/After-Market Sales Rep who does not care about his concern for the Volvo he purchased and the car’s long term reliability. I know, “Been there Done That”. My 99 XC has been to the Dealer for Warranty repairs no fewer the 30 different times over the 2 years and 9 months since I bought the car. I have had 4 meetings with After-Market sales Reps to get Volvo to repair the POS car. Great Car, NOT!

No what I see is a “Ex-Volvo Customer” who is venting his frustration with the only opening at hand. I feel his use on words is most appropriate to describe his feelings and his current situation with his car and Volvo. And to quote our previous President “I feel your Pain” Mr. Chase.

So what do you Yantis? Throw rocks at him! Wow! What a great way to win back an Upset Customer! I wish I had though of that.

Mr. Chase you are not alone. There are a lot of us Volvo Owners, who feel the way you do Cheated and Screwed! I know I have all their e-mails. My list is up to 27 and growing.

Soon to be Ex-Volvo Owner, and Hostile to Volvo “For Life”

Steven---