So from your message have you found that the Annapolis Volvo was useless. That is the dealer I just bought from a month ago and have not had them service the car yet, they just had to put the right tires on and fix a door lock knob under warrenty so far. So I am looking for feedback on their service department basically, and I don't want to assume anything from your message. I've heard good things about Annapolis Volvo's service department from a co-worker and other people, so I'm hoping that I can find a good service department.

As for the other types of cars you have had (in that same geographic area?), I just got rid of my Toyota 4Runner (5 years old and 103k) for a Volvo because I could not find a good place to get my Toyota serviced in the Annapolis area (poor quality and in some cases rude service writers), I had to do more than oil changes and tires on my Toyota too. Unfortunately I found a possibly decent dealer in Clarksville by the time I was fed up with the Toyota dealers in Annapolis and Glen Burnie and was working on my husband for a new car. My husband has a Toyota Camary still that has had money sunk into it and the check engine light keeps coming on after large $ repairs, he no longer will take it to the local dealers either and has turned to an independent mechanic (it is 9 years old, maybe over 130k). When he lived in Virginia he had excellent service from a dealer in his area. We have both had enough bad problems with local Toyota dealers and end result in our cars after service that we will not buy another Toyota while living in this area. I had a Honda Accord before the Toyota and had no problems with the car, I did feel the local dealer was very expensive and took it elsewhere to other dealers and eventually an independent garage before moving onto a new car.

I think all manufacturers can put out lemons (yes some more than others), and I also think having a good dealer/service department also plays a large role in the car ownership experience.

dgriffith