I'm not even sure they drive Volvos. I go to the parts counter in Groton, but the mail order business is operated out of a warehouse down the coastline in Old Saybrook. The delivery drivers use Toyota Tacomas. There's a Saab 9000 and a Honda Civic that works there and maybe a 240?

Maybe your post will draw them out from hiding???

As far as the original post goes, they've kept me happy for the most part. The one major hiccup I had with their parts they quickly quickly resolved with a full refund, accepting the used and defective part back. Even gave me a another related part for free.