I'm not really sure why for some reason I hear such great feedback on other websites, yet every time I log into brickboard it seems to be the opposite from at least one individual. Regardless of the volume your opinion is still important to us, and I'll be happy to enlighten you on some information related to your concerns.

It looks like you have 4 complaints: website setup, receiving incorrect wiring, and what brand is on the box your part comes in, and name to face.

1) Website setup.

I'm not sure if you remember the large thread from over a month ago on here, but we very openly took into consideration our customer's feelings towards the website setup. Currently we are attacking from multiple angles redesigning the entire backend and frontend of everything from the customer interface (website), to what every person in our own company sees every single day handling orders from start to finish. All I can really tell you is that we have listened to EVERY constructive criticism, complaint, and online rant that isn't even directed for our reading, in order to better our customer relations and customer experience in every step of any process related to our business. Though Rome wasn't built in a day, we are planning on incorporating these changes and "upgrades" along with numerous others as soon as humanly possible. This will in turn make everything easier to use, more efficient, and minimize if not eliminate any errors we ourselves are actually in control of. We all wish this change could have happened yesterday, but regardless of our dreams, a standard calendar still applies to our day-to-day activities and goals, and the hours in a day hold back our progress as I am sure it does your own. My advice to you is to sit tight. We are very excited for this new foundation, and you will be thrilled on it's launch.

2) Receiving Incorrect Wiring.

I am not one of the sales guys, however I just spoke to all of them along with one of our certified mechanics. Off the top of their head, nobody could recall your particular inconsistency, so I must ask you a few questions. Who did you speak to when you called to correct this issue? What was their solution? Did we solve the problem and ship you a correct part and update our records to reflect proper vehicle application? Did we give you not only a discount on the replacement, yet pay for shipping both ways for the part exchange? Please let me know. We are only in power to solve issues when they are made aware to us. If one of hundreds of thousands of parts has a vehicle application misrepresentation on our website or interoffice catalog, solving this issue permanently requires it to be addressed.

3) Name brand recognition.

Judging from your signature you have a non-turbo 1998 S70. Brembo is listed on our website for $47, and Nordic for $29.50. To tell you the truth, I would LOVE to only have to pay this price for rotors for my own car, so since we have such a solid reputation as being the least expensive supplier time and time again even for overseas transactions, I have to leave the pricing decisions to that department. As far as the brand behind the product goes, I can tell you that I have had to answer this question before on this forum, and I did some research. Nordic is a respected quality brand in brake world, as our customers have eagerly opted at expressing in our blog, here - http://blog.fcpgroton.com/?p=473 . I urge you to try them and research their company origin.

4) Name to face.

For this I have to ask you the same questions as before. Who did you speak for and what was the exact exchange that caused you to think they were not educated on the subject? Our sales team is extremely educated on the products that they sell, however at times the cataloging systems that our suppliers have us use do not reflect applicable vehicles correctly. They will never have hundreds of thousands of parts memorized in their head with which vehicle they each apply to, so that small part of the information is pulled from the database.


Please answer my questions at your earliest convenience. You can reach us at 877.634.0063, and Scott would love to take your call at extension 202.

The only way we as a company can improve in the long run, and fix problems in the short term - is to be informed of the situation the moment is arises. If and ever this ever happens again, please take the initiative and inform us via email or phone call immediately.
--
FCP Groton