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The little plastic wand that attaches to the metal mast is broken inside of the motor. No big deal just take the necesary panels out of the trunk to get to the motor assembly, remove the motor, take the cover off of the side of it, remove the broken plastic piece, put it back together and re-install it, stuff the plastic piece from the new mast all the way down the antenna and feed it into the motor, turn the radio off and it should retract it. I have no doubt there is a super cool tutorial on the web somewhere that will show you exactly how to do it. Rest assured it is a very easy job and the mast should only set you back $20.00-$30.00 +S&H.
Mark
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