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If they showed you the old one, then you probably have a new one. The only thought that comes to mind is that they installed it so deep iun the crank that the input shaft doesn't engage it -- and I don't know if that's even possible.
This was just a shot in the dark -- one of those little unrecognized problems that many mechanics don't know about. (I know about it 'cuz I fought it on a different type of car years ago.)
Don't make a big deal about it with them.
For the chatter problem, I'd lean more toward a contaminated clutch disc or a glazed flywheel.
Regarding the stiff clutch pedal -- do you know if your clutch fork is new?
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Don Foster (near Cape Cod, MA)
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