Steven,

RELAX ! ... No need to get a heart attack over Yannis !

Obviously, as a SALES MANAGER, he needs to work on his attitude. His pay cheque relays on whether people buy the Volvo or not ! ... people don't buy, you know what happen, ...

Yannis reminds me of the sales manager that I was dealing with when I was

shopping for a Nissan Pathfinder last June ! ... When I tried to talk to

him about the price, his response was " Hey Kenny ! ... if you can't afford the Pathfinder XE, why don't you buy the Xterra ? " He wanted $36k

Cdn, I gave him $ 33k !

Well ... I walked out, and drove to the next Nissan dealership, where the sales manager was so nice and helpful that I handed a cheque to him on a

brand new Nissan Pathfinder SE ( Yes ! that is one model up from the XE )

for $ 36k ( It was asking for $ 38,000 ). The sales manager even threw in

a free cargo liner, and a beach chair !

Well ! ... I went back to the 1st dealership to buy a hood deflector and I saw a different sales manager. Hmm ... I wonder who suffers at the end !!

You tell me !

Thanks you so much for letting me know where he works as a sales manager.

He definitely won't earn my business, not that I will buy another Volvo !

In fact, I will be probably be selling my Volvo to a cousin, and buying a

BMW ( probably a base 528i ) next spring or/ summer ! ... Five years of

owning the S70 has been fun, but it is time to move on to a better sport

sedan !

So, he can called anybody anything he wants ! ... it is who suffers at the end of the day ! ... I study Business Management, Marketing, etc...

so I know the right's and wrong's ! ... There is a saying - " CUSTOMER ARE ALWAYS RIGHT, EVEN THOUGHT YOU KNOW THE CUSTOMER IS WRONG ! " ... Why ? ...

When you walk into that dealership to buy your Volvo, who was holding the

cheque book ? - You or the sales rep ( sale manager ). In which situation

are you more likely to hand over that cheque:

1) When the sales person treats you with respect and is totally helpful

or/

2) When the sales person is a " JERK " ( rude, unhelpful, attack you )

You tell me ! ... I am sure 99.99% of the people will agree with #1.

Have a great day !

--

Kenny

2001 Nissan Pathfinder SE; 1998 Volvo S70 GLE