Steven,

I didn't even read the reply by yanass, but seeing your response tells me

he has not yet and probably never will get past his longstanding problem of

taking any not-pro-Volvo issues very personally and emotionally. You're

not the first who's wondered how such an outbursty abrasive type could

possibly sell cars.

One day Mr. Ford will read this board and Yan will be out on his...

My 'salesman', too, tried to cheat me when I bought my car -- hey, he was

able to charge extra for side-impact airbags on some cars, so why not on

a '95 850 Turbo? (A: because they came standard on that model.)

But since then it has been the dealer that has several times come to my

aid after I got the shaft from VCNA. (For instance, my 850 arrived lacking

a lumbar support adjuster for the front passenger seat -- something else

that came standard on that model. VCNA's response?: as long as it's not

specifically and separately listed on the Monroney [window sticker], they

aren't legally required to provide it! -- good thing it said the car was

5-passenger, or they could have left out the front passenger seat

entirely!) Also, the new car was delivered with a bent driver's seat back

(which, combined with the car's non-functional suspension, really hurt!);

VCNA said the seatback was on 6-month national back-order! (And this was

after the car's delivery was first delayed for some nondisclosed seat

problems with some 850s, but then Volvo decided the delay was unnecessary!)

Fortunately for my spine, the dealer cannibalized another car...

Volvo got tired of me pointing out deficiencies in the way my car was

built. I realize that correcting such deficiencies is not inexpensive, but

how can/dare they blame the customer for [noticing] them?

Way to be, Volvo.

Way to be, Yanass.

Thanks, Steven, for reminding me...

- Dave; '95 854T, 120K mi