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After every service, I routinely get an email from a person who identifies herself as a representative of the president of the corporation (they own several dealerships in the area), and who asks "...“…If you feel your recent service visit was anything less than outstanding, please contact me at _______. I will be happy to assist you regarding your concerns. Thank you again and safe driving. Kind regards, ________, Customer Relations…”
Big hoooey!
But yes, I am thinking about contacting the regional office, and even to Rockleigh, too.
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