The reason this web site was created, we all had unpleasant experiences at the dealership. Either the hourly wage Vs 'book' rate, or just plain "throw parts at it" until we cried uncle.

When a dealer screws up, we also need to contact the dealer using Email and CC the NJ office. The practice will not get any better until we, the customer, complain. Complaining on a self help web site doesn't do much good, except give ourselves a pat on the back for learning how to DIY.

As for Independents, all you can do is complain to the owner. Let them know what your concerns are and why you won't get an oil change from them again.


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My name is Klaus and I am a V♂lv♂holic