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Monopoly vs, monopsony

posted by  someone claiming to be Punxsutawney Phil on  Sat Apr 5 16:42 CST 2003 [RELATED]

Frankly, I have in reasonable proximity 4 good indy shops, 2 exclusively Volvo, 1 Volvo-Saab and 1 Porsche racing shop that also works on Volvos if you ask them nicely. Seems that most everywhere that there's enough demand to justify a Volvo dealer, there are also enough disgruntled techs and unhappy customers to justify a couple of indy Volvo shops.

I will confess that I just had my car at my dealer to replace my heat exchanger yesterday, but the ONLY reason that I use my dealer is that they still offer service loaners, since my wife also works time is a premium. Judging by the condition and miles of yeaterday's loaner that program won't be long, and I'll be forever gone from their warm, customer-friendly color-coordinated service department.

-Punxsutawney Phil






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New Respect your techs and they will respect your cars and you
posted by  someone claiming to be a mstr tech  on Sat Apr 5 16:19 CST 2003 >


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